Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you contact us, request a demo, or purchase our software, we may collect:

• Name, email address, and phone number
• Business name and type of operations
• Payment information (processed securely through our payment providers — we do not store card details)
• Messages and correspondence you send us

1.2 Software Usage Data

Our software products (Sochkey VMS, Task Manager, SKU Tracker) are installed on your own servers. All operational data — including warehouse recordings, task data, and SKU information — is stored on your infrastructure, not on our servers. We do not have access to your business data.

1.3 Website Analytics

We may collect non-personally-identifiable information about how visitors use our website, including pages visited, time spent, and browser type — to improve our website experience.

2. How We Use Your Information

We use the information we collect to:

• Respond to your demo requests and enquiries
• Process software licence purchases and renewals
• Provide setup assistance and customer support
• Send important product updates and security notices
• Improve our software and website
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We do not send unsolicited marketing emails.

3. Data Storage & Security

Your contact information is stored securely on our servers with industry-standard encryption. We retain your data only as long as necessary to provide our services or as required by law.

Since our software products run on your own infrastructure, the security of your operational data (recordings, tasks, SKUs) is managed by you. We recommend following standard server security practices.

In the event of a data breach that may affect you, we will notify you within 72 hours of becoming aware of it.

4. Third-Party Services

We may use the following third-party services:

• Payment processors — for secure payment processing (card data never touches our servers)
• Email services — to send transactional emails (receipts, support responses)
• Google Fonts — for website typography (no personal data shared)

These services have their own privacy policies. We encourage you to review them.

5. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your personal data (subject to legal requirements)
• Opt-out — unsubscribe from any marketing communications at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

6. Contact Us

If you have questions about this Privacy Policy or our data practices: